Privacy Policy

Last updated: April 10, 2026

Leka Melamine (“we”, “us”, “our”) operates this website and online store to provide customers with access to our products, services, and related information (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

a. Contact Information

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address

b. Order and Transaction Information

  • Products viewed, added to cart, or purchased
  • Order history
  • Payment status
  • Returns, exchanges, and refunds

c. Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers. We do not store full credit or debit card details on our own systems unless required for a specific business purpose and permitted by law.

d. Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Preferences and account settings

e. Communications

If you contact us by email, phone, WhatsApp, website forms, or other channels, we may collect the information you provide in those communications.

f. Device and Usage Information

We may automatically collect certain information when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Pages viewed
  • Time spent on pages
  • Referring website or source

2. How We Collect Personal Information

We may collect personal information in the following ways:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing, or otherwise provide information to us.
  • Automatically through cookies, pixels, and similar technologies when you browse or interact with our website.
  • From service providers such as Shopify, payment processors, shipping partners, analytics providers, and marketing platforms.
  • From third parties where permitted by law, such as advertising or social media platforms.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

a. To Provide Our Services

We use your information to:

  • Process and fulfill orders
  • Arrange delivery
  • Process payments
  • Manage returns, refunds, and exchanges
  • Provide customer service
  • Maintain your account
  • Improve your shopping experience

b. To Communicate With You

We may use your information to:

  • Confirm your order
  • Send delivery or order updates
  • Respond to your enquiries
  • Provide customer support
  • Send important service-related notices

c. To Improve Our Website and Services

We may use information to:

  • Analyze website traffic and user behavior
  • Improve website functionality and performance
  • Improve product offerings and customer experience

d. For Marketing and Advertising

Where permitted by applicable law, we may use your information to:

  • Send promotional emails or messages
  • Inform you about new products, offers, or updates
  • Show relevant advertisements on our website or on third-party platforms

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

e. For Security and Fraud Prevention

We may use your information to:

  • Detect and prevent fraud
  • Verify transactions
  • Protect our business, website, customers, and systems
  • Investigate suspicious or unlawful activity

f. To Comply With Legal Obligations

We may process personal information where necessary to:

  • Comply with legal or regulatory requirements
  • Respond to lawful requests from authorities
  • Enforce our terms, policies, and legal rights

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Analyze website traffic and performance
  • Support advertising and remarketing

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. How We Share Personal Information

We may share your personal information with third parties only where necessary for legitimate business purposes, including:

  • Shopify, which powers our online store
  • Payment processors to process your payments securely
  • Shipping and logistics providers to deliver your orders
  • IT, cloud storage, and website service providers
  • Analytics and marketing providers
  • Professional advisers such as accountants, auditors, insurers, or legal advisers
  • Government authorities or regulators where required by law

We may also disclose personal information:

  • if required to do so by law,
  • in connection with a merger, sale, restructuring, or transfer of our business,
  • to protect our rights, customers, website, or business.

We do not sell your personal information in the ordinary meaning of the word “sell.”

6. Shopify

Our store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

As a result, some of your personal information may be collected, processed, and stored by Shopify in order to operate the store, process transactions, improve performance, and support security and fraud prevention.

For more information about how Shopify processes personal information, please refer to Shopify’s privacy information on its official website.

7. International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside South Africa, including where Shopify or our service providers operate.

Where personal information is transferred across borders, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information is protected in accordance with applicable data protection laws.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide our Services,
  • fulfill orders,
  • maintain business and financial records,
  • resolve disputes,
  • enforce agreements,
  • comply with legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where required by law.

9. Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on the laws that apply to you, including applicable South African data protection laws, you may have the right to:

  • request access to personal information we hold about you,
  • request correction of inaccurate or incomplete personal information,
  • request deletion of your personal information where legally permitted,
  • object to or restrict certain processing,
  • withdraw consent where processing is based on consent,
  • opt out of direct marketing communications.

To exercise any of these rights, please contact us using the contact details below.

We may need to verify your identity before processing your request.

11. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children without appropriate legal basis or authorization where required.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

Any changes will be posted on this page with the updated “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us:

Leka Melamine
3 Frikkie Fourie Street
Bloemfontein, Free State, 9301
South Africa
Email: info@lekamelamine.co.za